Your information
Privacy.
A simple website, with a straightforward way to contact Richard.
Last updated: 18 October 2026
Who to contact
Lillis Plumbing & Heating is the business responsible for information you send about your enquiry or feedback. Contact Richard at lillisplumbing@hotmail.com or on 07971 886489.
Using this website
This site does not set analytics or advertising cookies, run advertising trackers or embed social media feeds. The hosting provider, Cloudflare, may process technical connection information, such as IP addresses and security logs, to serve and protect the site. See Cloudflare’s privacy policy.
The enquiry form
When you submit an enquiry, your name, email address, postcode, message and any callback details are sent to Web3Forms. This service processes the submission and sends a notification to the business’s chosen email address. Your email address lets Richard reply to you. The form does not sign you up for marketing.
Web3Forms also processes technical information to operate the service and filter spam. It stores submissions according to the form’s retention setting. Read Web3Forms’ privacy policy for details of its processing, storage and international transfers. You can also contact Richard directly by phone or email.
Information you send to Richard
Your name, contact details, postcode, photographs and description of the job are used to respond to your enquiry and, where relevant, discuss or carry out the work you request. Enquiry information is used to take steps at your request before entering a contract, and information needed to carry out agreed work is used for that contract. Routine business correspondence and feedback are handled for the business’s legitimate interests in responding to customers and maintaining its service.
Email is handled through the business’s email provider, Microsoft. The provider’s systems and any applicable international data-transfer safeguards are explained in Microsoft’s privacy statement. Please send only information needed for the job, and avoid sensitive personal information.
Feedback and photographs
Feedback is published as a testimonial only with your permission. If you give permission and later change your mind, email Richard to withdraw it. Please also get in touch if you have a concern about a photograph of your home on this website.
Customer testimonials
The customer testimonials displayed on this version of the website are included in the website files. They show the customers’ supplied display names and feedback. Please email Richard if you want your feedback updated or removed. The shared testimonial editor is not connected on this version of the site.
Keeping your information
Information is kept only for as long as it is needed to handle the enquiry, carry out agreed work or meet legal record-keeping requirements. You can ask Richard about information held about you and request correction or deletion where applicable.
Your rights
Depending on the circumstances, you can request access to, correction of, erasure of, or restriction of the use of your information. You may also have rights to object and to data portability. Contact Richard using the details above. You can raise a concern with the Information Commissioner’s Office.